Three mailboxes, each read by the people who can actually act on it. Signed-in business users can also open a ticket from Admin & Settings → Support, which attaches your account context automatically.
Support
Questions about using Ihjiz, billing, plans, imports and migrations, and accessibility.
Privacy
Data-subject requests, deletion, the Data Processing Addendum, sub-processor questions, abuse reports.
Security
Vulnerability reports and security questionnaires. See the Security page for scope and safe harbour.
1.What to include
- Your business name and, for billing matters, the invoice number from Billing & Plan.
- For a problem: what you did, what you expected, what happened, and a screenshot if you have one. The time it happened helps us find it in the logs.
- For a data request about a customer of a business: the business name and the phone number or email used with that business. Contact the business first; they can usually act the same day.
2.Response times
First-response targets by plan are on the Service Levels page: two business days on Free, one business day on Essential, Engage and Complete, four business hours on Enterprise. Security reports are acknowledged within three business days on every plan. We do not offer telephone support; everything is in writing so there is a record for both of us.
3.Sales and partnerships
For large deployments, groups of clinics or salons, resellers and integration partners, write to support@ihjiz.co with "Partnership" in the subject and we will route it to the right person.
4.Postal address
Formal notices go to the registered address on the Legal Entity page.