Ihjiz is the system behind the counter: the calendar, the walk-in queue, customer records, invoices and payments, follow-ups that bring people back, reports, roles and an audit trail. Messaging on WhatsApp, Instagram, Telegram and SMS is one of the seven ways a booking gets in — not the product.
Pick anything on the left. However it arrived — a DM, a walk-in ticket, a form on your page, a phone call typed at the desk — it lands on the same schedule.
The same sidebar your staff open every morning. Click through it — this is the product, not a diagram of it.
Every room in the product, from the same sidebar your team uses. Click one.
A clinic has patients and visits. A salon has clients and appointments. A garage has owners and jobs. Pick a business type and watch the product change its nouns — and switch on the modules that trade actually needs.
It runs on its own — or take the timeline and jump to any hour. The same day that looks like “a booking app” from outside is, from behind the desk, a queue, a payment, a no-show, a recall and a closing report.
Every one of these is an ordinary hour. Six of the eight never touch a messaging app.
The desk issues ticket #12 against “any barber”. Ihjiz estimates the wait from what is actually on the board, texts him the number, and rolls anything unserved into tomorrow at closing.
SMS sent 08:52 — “You’re next with Sami in about 6 minutes.”
From your public page — the one with your branding, live availability and your own intake form. The deposit lands in your gateway account, not ours, and his answers are on the appointment before he arrives.
Intake form completed · allergy note attached to the appointment.
Lina asks for a balayage today. The agent checks what the calendar can actually take — not a script — offers two real times, books the one she picks, and confirms in her language. Had she asked about instalments, it would have handed the thread to the desk with the transcript.
“ana bade a2addem el maw3ed la 12:00”. Latin-script Arabic, understood. The move is checked against Sami’s real gaps, and the slot she leaves is offered straight to the waitlist.
12:45 released · offered to Reem S. with a 30-minute claim window.
Sara’s visit books Sami and Room 2 together. The room is a bookable resource with its own calendar, so nothing else can take it, and the buffer for the clean-down is held after her.
Punctuality and duration are tracked separately, so “late” and “long” never get confused. Nadia’s reliability tier updates, the deposit rule for her next booking changes, and the waitlist is offered the empty chair.
Every completed visit opens a follow-up case with a due date taken from the service — six weeks for laser, six months for a cleaning. Staged reminders go out on the channel that person actually uses, and the case closes the second they rebook.
41% of those bookings came from a reminder, not a walk-in.
Day closing reconciles cash, gateway captures, store credit and gift cards against the invoices raised, flags the one discount that needed a manager, and files everything in the audit trail with who did what.
Discount 15% on INV-0418 · requested by Lina, approved by Nour at 13:44 · logged.
Free time is not a list somebody keeps up to date. It is worked out on every request from working hours, breaks, leave, buffers, rooms and everything already on the books — by the same engine that answers your booking page, the assistant and your receptionist. Switch a constraint and watch tomorrow change.
Service: Keratin, 90 minutes · one stylist and Room 2.
Availability is computed live from working hours, breaks, time off, buffers, resources and every booking already on the books. The same engine answers your booking page, every messaging channel and your receptionist, so nobody is ever double-booked.
One profile per person across every branch, with reliability badges, visit history, files, notes in any language, consent records and every message ever exchanged on any channel.
Mada, STC Pay and cards through HyperPay, Stripe or Tap; PayPal for abroad; cash, store credit and gift cards at the desk. Every invoice prints to A4 or a thermal receipt, in the customer's language and your currency.
Payouts land in your own gateway account. Ihjiz never holds your money and takes no percentage of it — you pay for the software, not for every transaction.
Roles are built from fine-grained permissions, staff can sit in several departments and locations, and every change to a booking, a price or a customer record is logged with who did it and when.
Laser sessions, dental cleanings, oil changes, vaccinations, hair colour, renewals. Every completed visit opens a follow-up case with the next due date. Staged reminders go out in the customer's language on the channel they use, and the case closes the moment they rebook. You see who is due, who came back, and who went quiet.
WhatsApp, Instagram, Messenger, Telegram and SMS land in one shared Inbox next to reviews, waitlist offers and approvals. The AI agent answers in Arabic, English or Arabizi, checks real availability, books, reschedules and answers questions about your services. When it is unsure, it hands the thread to a person with the full context.
Your booking page, the widget on your own website, and the portal where people manage their own visits — all under your name and branding, all reading the same live availability your desk does.
The intake form and the deposit are asked for on the next step — only for the services you set them on.
Confirmed ✅ Balayage with Nour, Thursday 11 Sep at 12:30, Lumière Olaya. Reply R to reschedule.
تم التأكيد ✅ باليّاج مع نور، الخميس 11 سبتمبر الساعة 12:30، لوميير العليا. أرسل R لتغيير الموعد.
Not a translation layer bolted on: the interface, the receipts, the reminders and your own service names all flip, and the whole layout turns right-to-left with them.
The same booking flow embeds in your own website as a widget, and the staff app on iOS and Android carries the other side of it — the schedule, the queue and check-in — with biometric unlock.
Seven report domains, a role-aware dashboard, and every list exportable to PDF or Excel with the columns you chose, in either language. Large exports run in the background and land in your inbox.
No add-ons to hunt for. Plans differ by limits and a handful of growth features, and the full list is below.
59 modules today. Every one of them is in Essential or Complete, and new ones ship to the plan they belong in.
Ihjiz is the processor; you stay the controller. The controls below are in the product today, and the legal documents in the footer describe exactly how we handle data, no more than that.
Gateway keys, channel tokens and AI keys are encrypted at rest with a key that never lives in the repository.
Passwordless sign-in, phone OTP, lockouts on repeated failures, and a sessions list you can revoke from.
Per-module view, edit and delete rights, discount caps, and manager approval for exceptions.
Data is partitioned per business at the application layer and checked on every request.
Who changed what, when, and the previous value. Who viewed which customer record.
Log consent per customer, handle access and erasure requests, and export a customer's data on demand.
Details, sub-processors and our Data Processing Addendum are linked in the footer. Report a vulnerability to security@ihjiz.co.
Three plans and one number. Choose how many bookings a month you need; staff, locations, services and customers are never counted and never capped. We take no commission on your revenue. Paid plans start with a 14-day trial and cancel any time. Accounts are opened by our team, not by a sign-up form: request access and we set the business up with you.
Try it now on the free tier: the whole Essential plan — calendar, walk-in queue, customers, invoices, payments, reminders and every report — for the first 50 bookings a month, with no time limit. Move to a paid plan the month you outgrow it and nothing is set up twice.
Try it freeEverything in Essential, plus
Everything in Engage, plus
The Complete plan with custom limits, a written SLA with credits, a named contact, guided onboarding and migration.
Talk to usPrices in US dollars, billed in your plan currency; VAT is added where it applies. Each step up between plans costs a flat $20 a month whatever your booking volume. SMS is not included in plan prices and runs through your own SMS provider account.
No. They book from your public page, your website widget, or by messaging you on WhatsApp, Instagram, Messenger or Telegram. Confirmations and reminders arrive on the same channel.
WhatsApp, Instagram, Messenger, Telegram and SMS today, all in one Inbox. Each connects with your own number or account, and you can switch the agent off per channel and keep replying by hand.
You do. Ihjiz processes it on your behalf under the Data Processing Addendum. You can export customers, appointments and invoices at any time, and request deletion of the account.
Mada, STC Pay and cards through HyperPay, Stripe or Tap; PayPal internationally; plus cash, store credit and gift cards at the desk. Payouts go to your own gateway account, never through ours.
Yes. Services, staff, customers, appointment history, invoices and payments import from spreadsheets, and we help with the mapping on every paid plan.
Yes, for iOS and Android, with biometric unlock and push notifications. Customers do not need an app.
Accounts are opened by our team rather than by a sign-up form, so your business type, languages, channels and payment methods are right from the first day.